Business User’s Expectations with Cloud computing
Neil Ward-Dutton recently posted a comprehensive piece on Cloud computing, SaaS and SOA - the universal service network. He wrote that "Regardless of where services come from (and indeed because they will come from multiple places, creating cross-enterprise service networks), it's increasingly the case that in order to deliver effective IT capabilities in the 21st Century, you need to understand SOA principles and build technology and management structures that really support the principles of service orientation."
Search quality, continued
A few weeks back Udi Manber introduced the search quality group, and the previous posts in this series talked about the ranking of documents. While the ranking of web documents forms the core of what makes search at Google work so well, your search...
Read more about Search quality, continued...Getting a CRM education...
One of the points I made in a recent post on CRM requirements specification, was the part that education plays in CRM requirements gathering. In brief, the more people understand about the use of CRM technology, the better their contribution to the...
Read more about Getting a CRM education......How to revive a failing CRM system...
There’s been a lot of bad press about customer relationship management (CRM) technology over the years. While a lot has been made about CRM failures, the reality is that only a very small proportion of implementations actually fail in the...
Read more about How to revive a failing CRM system......Strategy Definition or Strategy Execution…
Which is more important? It’s a bit of a chicken vs. egg argument, but it’s fair to say that both are critical to driving positive financial results. Put it this way, if defining strategy explains 15% of a company’s financial performance then...
Read more about Strategy Definition or Strategy Execution…...Creativity for Left-Brained People
As a systems-thinking, ridiculously rational INTP, I can’t tell you how many times I’ve been told to, “Stop overthinking!” After all, rational thinking isn’t naturally associated with creativity. I admittedly find it difficult to act on creative...
Read more about Creativity for Left-Brained People...Parsing The Cloud
Dan Woods provides an interesting analysis in Forbes, Parsing The Cloud, on where Cloud Computing may be going next. He makes a good case that the cloud will become more complex and diverse. He offers four drivers of this diversity. ...
Read more about Parsing The Cloud...